Last Updated: 12 May 2025
At Mr. Drainage, we aim to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please read our refund and returns policy below.
Returns
We accept returns on unused, unopened products within 14 days of delivery. To be eligible for a return:
Items must be in their original condition and packaging
You must provide proof of purchase (order number or receipt)
Return shipping costs are the responsibility of the customer, unless the item is faulty or sent in error
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at mrdrainage.08@yahoo.com with photos and details.
Faulty or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost to you.
Non-Returnable Items
Custom-cut pipes, special orders, or clearance items may not be eligible for return unless faulty. Please contact us for clarification before ordering.
Contact
For any issues related to returns or refunds, contact:
Mr. Drainage
📧 mrdrainage.08@yahoo.com
Business Hours:
Mon–Fri: 8:00 AM – 5:00 PM
Sat: 8:00 AM – 12:00 PM
Sun: Closed